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COVID-19 / Supply Chain Update

UPDATED 26-JUN-2020:

OUR DOORS ARE OPEN AGAIN!

YOU DO NOT NEED AN APPOINTMENT FOR MINOR REPAIRS

We are still able to perform most minor repairs on-the-spot, we do strongly recommend calling or texting us to book appointments for tune-ups, overhauls and labor intensive work though. We are currently booked 20-30 days out for all labor intensive (1hr+ of Labor) services.

Stock Availability & Supply Chain Interruptions:

We are sold out of nearly every size and style of bicycle until at least late August. The pandemic has cause MASSIVE supply chain shortages that are completely out of our hands. We are taking pre-orders for all bicycles that are scheduled to become available between late August and November. If you have ANY interest in getting a bike this year, we strongly urge you to call and pre-order as we do not anticipate having a "normal" in-store inventory of bicycles available until early next year. Most bikes that are coming in later this year will likely be spoken for if you have not placed an order in advance!

What we still have ready for assembly in-store (as of 26-Jun-2020):

16" Girls Bikes: Liv Adore 16 (low stock of both 2020 colors still available)

20" Boys Bikes: Free Agent Champ (low stock of select colors)

20" Girls Bikes: Liv Adore 20 (2 left)

There is also some remaining availibility of road, mountain and specialty bikes available to order as well (although most popular sizes and models are now sold out).

Parts & Accessories Shortages:

There has also been an increasingly large number of products that are experiencing massive shortages and supply chain issues including, but not limited to, schraeder valve tubes, baby seats, car racks, helmets, entry-level tires, wheels, saddles. While many of these items are forecasted to have better availibility later this summer, we strongly encourage you to plan or order ahead of time to secure any items you are looking for. We have seen many instances of large numbers (150+) of a given item arrive at a supplier only to be sold out in under an hour. We are doing our best to get as much stock back in-store as possible, but it has been incredibly challenging.

Shipping Delays:

Many of our suppliers are also experiencing substantial delays in shipping times from our major warehouses. Delays of 3-5 business days from the date of an order being placed until the time it physically leaves the warehouse and is shipped to us has not been uncommon. Please be ready to wait some extra time if your repair or order requires us to obtain items from our supplier's warehouses.

FOR CUSTOMERS WHO ARE CALLING OR TEXTING IN ADVANCE:

WE ARE NOT AVOIDING YOUR CALLS! Our phones have been ringing non-stop and we frequently are experiencing 2-3 incoming calls while on the phone with other customers. PLEASE, just leave a voicemail or text message and we will get back to you as soon as possible. We are a small shop and do not have a corporate phone system to keep folks on hold.

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