We are still able to perform most minor repairs on-the-spot. We do offer advance booking for labor-intensive service work such as tune-ups, but currently we are hovering at or under a week turn-around time for such work. Walk-in drop-offs for tune-ups are accepted. If you want to only have your bicycle here for 1-2 days, please call or text us to book your service date in advance.

STOCK AVAILABILITY & SUPPLY-CHAIN DELAYS:

Our industry is still experiencing VERY long delays and lead-times (over 300+ days for some items) for all bikes and most parts & accessories. While we are accepting deposits for all bikes we currently have on back-order (please see our current & future available stock here), unfortunately nearly all models of bikes from our brands are currently over-sold for 2021. We understand this is frustrating to our customers, and rest-assured it is frustrating for us as well. If we could snap our fingers and magically order more inventory, we would.

DEPOSITS & PRE-ORDERS FOR BIKES & PARTS:

We have implemented a new policy effective on all orders placed on or after 15-MAY-2021 for bicycles and parts/accessories that are currently back-ordered. Deposits on bicycles are fully refundable for 30 days after the initial order is placed, after that time a 5% fee (based on the current MSRP at time of cancellation) will be charged for cancellation of a deposit on any back-ordered bicycle. Customers can opt to simply leave their contact information regarding a bicycle they are interested in if they do not wish to leave a deposit, but these bikes are not guaranteed to be available to the given customer upon their arrival. All customers leaving a deposit will be given a current estimated time of arrival of the bike they place a deposit on, if our suppliers fail to deliver the bike within 6 weeks of the original estimate, the deposit is again fully-refundable.

Certain parts & accessories may NOT be available for back-ordering as many companies have unfortunately chosen to work on a first-come, first-serve basis for supply of their high-demand items. This means we are not physically able to secure certain items and must rely on a bit of luck to source certain items.

We again, TOTALLY UNDERSTAND, how frustrating this entire supply-chain issue is for everyone. Unfortunately, the entire situation is completely out of our hands. We are working daily, scouring many suppliers and trying more unconventional means of stocking our shelves - but the scarcity of supply does appear to be the reality our entire industry will face for the foreseeable future. Please be aware that even when we are presented with ETA's on product, even our suppliers are not 100% firm on these dates. There have been multiple instances where manufacturers themselves have been ready to ship product from overseas only to find they will not have an available shipping container and cargo ship space for multiple weeks or months. While we are working with our customers to secure bicycles and other products (i.e. offering deposits on more firmly dated back-ordered items, and offering refundable deposits when the given time frames for delivery are grossly exceeded), we are NOT RESPONSIBLE or LIABLE for any delays in delivery of any item.