COVID-19 & Supply Updates
Precautions & Services
We are open for in-store shopping & service. All customers entering the store must wear an effective (surgical mask, N95-style, CDC-approved cloth mask) face covering. We are limiting the number of in-store customers to 3 at a time (not including employees). We still offer no-charge local delivery/pickup and curbside assistance for any customer that does not feel comfortable entering the store. We are available during regular store hours by phone or text at (203) 433-2780. Our store inventory is also available to browse 24/7/365 at https://www.ride914.com
Supply Chain Shortage & Updates
Our industry has experienced unprecedented since March 2020. Stores, local & national warehouses, and factory were all completely drained of supply. This shortage, coupled with shipping container shortages, interruptions to trans-Pacific shipping routes, and interruptions to factory production schedules now means our industry has less available inventory than any time in at least the last 50 years. We currently have 400+ units on back-order with the companies we carry. Unfortunately, there is little we can do to facilitate expiditing the delivery of bikes. Our current in-store inventory is always listed and up-to-date on our website, https://www.ride914.com
Please visit the websites of the brands we carry for a full category of every bike we carry. If you are interested in any specific bike, we are taking pre-orders and holds for all models. Bikes we currently have on back-order can be held for 1 week after arrival at no charge. Pre-ordering requires a non-refundable deposit (unused deposits can be utilized as store credit), but we will allocate any bike (back-ordered or special-ordered) for you and will not release it to another customer. Bikes not currently on back-order must be special-ordered (some exceptions) and like pre-orders, require a non-refundable deposit (unused deposits can be utilized as store credit). Some of the companies we stock will prioritize premium bicycles in the $1000+ range that have had a deposit placed on them, this often does result in earlier delivery dates.
Our Bicycle Brands:
Parts & accessories have also been widely affected by the same supply & demand issues facing the bicycle supply. The good news though, is there are far more options for individual types of components & accessories. As such, the overall supply of accessories has been steadily improving at a pace that far exceeds the situation with bicycles. Furthermore, production facilities prioritized repair part production early in the shortage. This means we are well-stocked for all repairs and services.
We are doing our best to source quality options to help replenish our bicycle inventory and high-demand product inventory, but appreciate your patience and understanding during this time of tight supply and worldwide economic instability.
Stay well, and ride on.
We will all get through this together.
-Your friends at Ride of Pleasantville.